Product Development Services
iMotiv offers product design, development and validation expertise. We tailor resources and solutions to our client's needs, utilising the team's diverse experience.
Product Engineering
The engineers at iMotiv come from automotive engineering design and development roles within OEMs. Therefore, they are capable of providing services such as part and system detailed designs, packaging studies, risk assessments, requirement documents, performance simulations and DFMEAs.
System Specialities
Engineers within the iMotiv team have system specialties that can significantly support our client's needs. These include electrical, infotainment, body, closures, interior, exterior, thermal, powertrain, calibration, ADAS, high-voltage batteries and systems, electric motors, noise and vibration, vehicle performance and ride / handling.
Testing and Validation
The team can provide on-road and off-road services, such as durability evaluations, climatic tunnel testing, mileage accumulation, system validation tests, performance and handling, benchmarking assessments and diagnostic validation. We will develop a test and validation plan to meet the client's requirements and budget.
In-Country Verification & Readiness
iMotiv can support OEMs and vehicle manufacturers to bring new vehicles to market, including activities such as regulation compliance and in-country verification tests. This can also extend to press release and media engagement events, test trip co-ordination and buy-off rides.
Aftersales Services
We have a deep understanding of the vehicle development process, as well as the full product lifecycle it takes for an OEM to support it's customers. Therefore, iMotiv can support you with all aspects of Aftersales Engineering and Operations.
Service Diagnostics and Programming
Our highly skilled diagnostics and programming team is capable of developing and implementing industry leading solutions. The aim is to provide technicians with tools and instructions to read controller data and re-program modules. We also enable solutions for Over-The-Air software updates and Remote Diagnostics.
Technical Information & Training Content
Our team can identify and develop all the service technical information and training content for a product. This ranges from service instructions, crash repair strategies, labour times, maintenance schedules, pre-delivery procedures, emergency response guides and technical training materials.
Service Parts
iMotiv has a specialist team for identifying, releasing and ensuring the availability of service parts for a product. This involves developing a Service Bill of Material (SBOM) from the product engineering BOM. Then an Electronic Parts Catalogue (EPC) is created, enabling technicians to identify and order the required service parts they need.
Customer Literature
Whether it's a hard-printed, online or product integrated medium, our team can produce the customer literature required to operate and maintain the product. Owner's manuals are critical to ensure the customer has all the information they need at their finger-tips.
Connected Services
Automotive and high-technology products are moving towards connected service solutions at a rapid pace. iMotiv is at the forefront of such services in the Aftersales space, including emergency calling, road-side assistance, integration across IT systems and mobile phone applications, workshop/technician connectivity tools and Over-The-Air systems.
Product Serviceability
As a product is designed by engineers, the assessment for serviceability in the real-world is often overlooked or missed entirely. This is where iMotiv excels by being involved with a product's design team right from the beginning. We ensure the design of the product as it develops can be supported in service.
Accessories
Identification, finding solutions to client requirements and project management of product accessories are a specialty area for iMotiv. This is an ever-growing segment within the automotive industry, whereby customers want to customise their product experience.
Service Tools & Equipment
All products require a suite of unique and specialised tools to ensure it can be serviced. Whether its project managing off-the-shelf solutions with suppliers or developing original tool concepts, iMotiv has you covered.
Electric Vehicle Charging & HV Systems
iMotiv's background has involved projects with automotive OEMs who design, develop and produce electric vehicles. Therefore, our team specialises in electric vehicle charging, vehicle batteries and high voltage system projects within the service environment.
Animation & Visualisation
iMotiv has the capability to create animations and visualisations for technical and non-technical content. Our team is highly skilled in creating content in both 2D and 3D software packages. iMotiv has the capability to create illustrations and animations for owners manuals, service instructions and technical training content.
Quality Services
Our team has years of experience within product development quality (pre-production) and customer / field quality (post production).
Issue Identification and Prioritisation
Our customer quality experts collect data from all sources to identify customer issues and emerging trends. We use predictive analysis techniques to determine the short and long term impacts. This enables our clients to prioritise the issues that need addressing first.
Root Cause and Issue Investigations
Using industry recognised problem-solving methodologies, our team can identify the root cause of an issue, whether it be part, system, supplier quality or manufacturing related. The team have extensive product and safety investigation skills, supporting regulatory compliance.
Containment and Solutions
iMotiv excels at identifying and developing immediate containment solutions to minimise the on-going impact of an issue for customers. We work closely with the product engineering team to find long term solutions to eliminate the issue.
Field Action Solutions
Our team have supported automotive OEMs with the project management and implementation of field actions for safety, legal and/or customer satisfaction reasons. The aim is to ensure the most convenient and effective solution for customers and the client to administrate the field action.
Process, Procedure and Policy Development
iMotiv has created processes and procedures for organisations to succeed in quality. We also develop policies that ensure warranty, field-action, safety and legal obligations are achieved in any sales market. This includes the generation of documents for our client's Quality Management Systems (QMS) to satisfy industry standards such as ISO 9001, R-155 and R-156.
Cost and Warranty Accrual Forecasting
The team use data driven techniques to develop warranty accrual and cost of ownership forecasts for our clients. This helps to understand the liabilities and the financial impact of organisational strategies to support customers.
Voice of Customer
Whether be via data analytics, customer surveys or clinics, the iMotiv team can help to determine product attributes and features customers are looking for in their vehicles. For a target segment, the team can take customer requirements and translate them into meaningful solutions for the client.
Quality Assurance
The iMotiv team can determine and develop the key product and program milestones for a client. We identify and implement key product and program deliverables at each milestones. Then in accordance with an assurance plan, we articulate what is acceptable or not at each phase.
Quality Control
The team develop quality control requirements for key product attributes for our clients. The ongoing production quality control requirements are then derived and set within a control plan. Quality performance is then measured throughout the build phases of a new product and the ability to address shortfalls.